Combine knowledge-base RAG with multi-turn dialogue to build AI support across presales, order lookup, and after-sales tickets. Connect to enterprise IM, Web, App, and phone voice channels, with structured CRM sync in real time.
Conversation-level and user-level memory preserve preferences and conclusions across sessions.
High-confidence questions are answered by AI; sensitive tickets transfer to humans with a summary.
Every answer includes citations and confidence so QA can review the full reasoning chain.
“We cut multilingual support outsourcing costs in half, and peak seasons no longer create queues. AI summaries make human handoff almost zero-warmup.”